All reports are accessible real-time by program coordinators. There are also multiple levels of access. For example, a leader of a certain business unit may be able to only see reports related to employees who fall under them. All of this is managed through a...
We have many reports. The most commonly used reports for Service Awards include: redemption, non-response, item popularity and reports around finances by business unit / division.
CoreCentive handles any issues with regard to awards. If an employee receives a gift that is damaged, they simply email or call customer care and we handle it from there. We will issue return labels and send out a replacement item or reissue credits for that employee...
If an employee receives a gift that is incorrect or broken or the wrong size or they feel it is not up to standard based on the picture, they can contact customer care and we will facilitate a return / exchange. When an issue occurs months or a significant time period...
There are some exceptions. For example, we have some very large gifts (a refrigerator is a perfect example) that require in home delivery. In this case the shipping company will contact the recipient to set up delivery. There are also rare occurrences of an item being...
