CoreCentive handles any issues with regard to awards. If an employee receives a gift that is damaged, they simply email or call customer care and we handle it from there. We will issue return labels and send out a replacement item or reissue credits for that employee...
If an employee receives a gift that is incorrect or broken or the wrong size or they feel it is not up to standard based on the picture, they can contact customer care and we will facilitate a return / exchange. When an issue occurs months or a significant time period...
There are some exceptions. For example, we have some very large gifts (a refrigerator is a perfect example) that require in home delivery. In this case the shipping company will contact the recipient to set up delivery. There are also rare occurrences of an item being...
Implementation actually starts before the deal is finalized. During the final stages of the sales process, the Implementation Team Lead is incorporated so they get a full understanding of the clients goals and objectives. Once the contract is signed, their is an...
When a recognition program is designed and set up we provide a comprehensive program training for our customers. These events are also captured with audio and video which is shared with the client as a reference point. We also, from time to time and at the...
