Our Tier 1 response time commitment is within 24 hours of the inquiry. We typically exceed this commitment. Most emails / calls are responded to within 2 hours. Each client is assigned a full team, so if response time is not met, the client can escalate up to and...
All reports are accessible real-time by program coordinators. There are also multiple levels of access. For example, a leader of a certain business unit may be able to only see reports related to employees who fall under them. All of this is managed through a...
We have many reports. The most commonly used reports for Service Awards include: redemption, non-response, item popularity and reports around finances by business unit / division.
