FAQs

When a recognition program is designed and set up we provide a comprehensive program training for our customers. These events are also captured with audio and video which is shared with the client as a reference point. We also, from time to time and at the client’s request, conduct online trainings for your employees. These are also recorded and catalogued for further use.

There are a number of reports that are available in real-time to Administrators that will show redeemed, and unredeemed, or issued points.

Our reporting features are very robust. The platform allows easy management and tracking through a full set of reporting tools. You can get simple reports like non-response and redemption reports to more complex reports like points-issued reports which will show you how many service award points, recognition points, birthday points, and safety incentive points were awarded. All of these reports can provide information from the corporate level down to the departmental level. Having information presented in this way is particularly important as many times different recognition programs are funded from different departmental budgets.

CoreCentive was built on a fulfillment model that eliminates the massive overhead costs of a large warehouse that houses merchandise, huge markups on gifts to cover that overhead, and poor ROI of traditional recognition providers who use a warehouse model. We utilize hundreds of suppliers connecting to them through API technology to create a catalogue for each and every client. We have automated communications with these suppliers multiple times a day to ensure inventory of items in your program is accurate. Additionally, this allows us to save our customers money because there is no “freight-in” cost to a warehouse operated by us. When considering or reviewing your current employee recognition program, you should research how much you spend or will spend on shipping and what you are actually paying for each item as it relates to the items retail value.

For the most part, all redemptions are done online via our recognition platform. That being said, every customer is unique, and some employees may require a printed brochure and a phone number in order to call in their selection. Regardless of the specific needs of your employee population, we have solutions to make gift selection and ordering easy.

Communications play a very important role in driving engagement, as well as a success within a program. Many programs fail to reach their full potential because the awareness of program benefits is implied and not communicated clearly to participants. General information about the program, how to participate, eligibility, member data, achievements, or even information about new products and services you are offering all relate to drawing a user back to the program to participate and drive the specific behaviors desired. Our fully integrated communications provide clients with the ability to:

• Post web-based news articles
• Distribute e-mail-based news communications
• Send out automated Welcome Letters to new program members
• Deliver specific communications through the Hierarchy Editor
• Set article publishing/expiry dates in advance
• Manage communications centrally through the Super Administrator or locally by access groups and/or specific individuals
• Use of an integrated HTML site editor to manage site content

Any item received as incorrect, faulty or damaged may be returned within ten business days of receiving the item. employees can contact our toll-free customer service to arrange for a replacement, or for points to be credited back to their account. We will also at that time arrange for pickup of the item for the return.

If an employee receives a gift that is incorrect or broken or the wrong size or they feel it is not up to standard based on the picture, they can contact customer care and we will facilitate a return / exchange. When an issue occurs months or a significant time period down the road, our customer care team will evaluate the situation and work with the recipient to resolve the issue.

Our Tier 1 response time commitment is within 24 hours of the inquiry. We typically exceed this commitment. Most emails / calls are responded to within 2 hours. Each client is assigned a full team, so if response time is not met, the client can escalate up to and including their Executive Sponsor.

CoreCentive handles any issues with regard to awards. If an employee receives a gift that is damaged, they simply email or call customer care and we handle it from there. We will issue return labels and send out a replacement item or reissue credits for that employee to choose another gift.

Our customer care hours for 8 AM – 6 PM EST. In addition, your direct Customer Care Representative and your Executive Sponsor are available via email, phone or text outside of these hours.

The answer to this is can be both yes and no. Regardless of the merchandise, you absolutely should have a branded website. The site allows you to express your core values and / or messages about your employees. Branding on your presentation pieces should also be used. This is a great way to associate your corporate identity with the milestone event. As far as the actual gifts themselves, we recommend that you do not brand those items. The reason is that this event is about the employee and what they want. We literally offer millions of gift items that provide choice. It is impossible to brand all of those items.

You can determine any point to dollar ratio you wish. Our platforms are flexible in handling any ratio of dollars to points.

All of our customer support / online support is inclusive. There is no extra charge.

Every aspect of our customer care is in-house.

Yes, we offer a fully integrated PayPal option to allow users with, or without a credit card to participate in the top-up program. The amount is based on the client’s requirements.

Because we communicate daily with our global supply chain, awards may change. If a specific item is no longer available there is a very high likelihood that an equivalent item is. Items that are no longer available will not show up on the site thus avoiding the problem or selecting a gift that is out of inventory. We have hundreds of suppliers and this is an ongoing workflow within our system.

CoreCentive provides all gifts to you at “fair market value”, which translates to retail prices. The same prices you are likely to see if you searched for an item on your own. Gone are the days of marking up gifts by 70% – 150%. When your employee is selecting a gift, it is very likely that they will search the web to see how much an item is worth. Our profits are not generated by gift markup like many of our competitors, but instead, through a transparent program fee that saves you thousands of dollars.

CoreCentive is truly a global company. We currently deliver gifts to over 150 countries and in 17 languages including English, Spanish, German, French, Japanese, Chinese, Vietnamese, Arabic, Portuguese, Russian, Polish, Dutch, Romanian and more.

Typically a gift is shipped within 5-7 days of the order being placed. Employees are also provided communications confirming order receipt as well as shipping and tracking information.

Implementation actually starts before the deal is finalized. During the final stages of the sales process, the Implementation Team Lead is incorporated so they get a full understanding of the clients goals and objectives. Once the contract is signed, their is an initial discovery call where things like data, look and feel, workflows and timelines are discussed. From there the site is designed and presented to the client for discussion. From there all changes are made followed by approval and a test launch. From their we go live.

With the workforce chock-full of millennials, your program needs to represent them. You should deploy programs with an incredibly vast gift selection, experiential offerings, or donating to charities or other social causes.

We have 250,000+ merchandise items in our award gallery aranged through 24 categories and subcategories. They are updated and researched daily. We offer a large variety of rewards, allowing each recipient to determine what type of reward is most meaningful to them. CoreCentive employs a full-time Procurement Manager. The Procurement Manager supports the Customer Care Team and plays a key role in the provision of a broad range of rewards, as well as facilitating the customer care experience.

CoreCentive has multiple platforms to deliver a service award program. With our Enterprise solution, shipping and tax are included in the price of the gifts. For our Platform solution, shipping and tax are additional fees. The cost is simply passed on to you and not marked-up. Many providers add extra fees like “handling” fees, all of which function as a profit center to them. We do not have these additional fees.

Part of our “secret sauce” is our hierarchy editor. This system function breaks down your entire organization into your specific corporate hierarchy. We build this for you as part of the setup process. It is an ongoing process so as your hierarchy changes, the changes in our platform occur automatically. The hierarchy is used for many functions such as: look and feel by business unit or country, language, reporting, communications, surveys and more.

We don’t stock inventory. Our solution is a global supply chain comprised of tier 1 suppliers who transmit updated inventory lists four times a day that removes any out of inventory items or obsolete merchandise. This eliminates both of those issues completely.

We provide multiple levels of customer support from first line customer care to a full escalation process.

Our global reward system can fulfill gifts in over 150 countries with in-country delivery. This process/system allows gifts to be fulfilled within the employee’s country and eliminates high duties and taxes.

Our global reward system builds custom catalogues by country. The brands are gifts meet cultural requirements and are appropriate based on cultural norms. For electrical items the electrical aspects are appropriate for that country.

Language considerations touch many aspects of a recognition program. Our platform supports 17 different languages and growing. Additionally, each employee has the ability to change languages within the platform. Perfect for multilingual workplaces. With regards to presentation pieces and electronic communications, we ask our clients to provide the appropriate translations and we will transpose those into all communication and presentation aspects of the program.

All of our platforms are built using responsive design ( https://en.wikipedia.org/wiki/Responsive_web_design ) and work on all devices and operating systems. The big advantage of responsive design versus utilizing a dedicated mobile app is that regardless of the device, the technology responds to the screen size of your device thus the user experience remains the same regardless. Our platforms do function like an app with notifications and updates.

Yes, points can be 100% accumulative across different program types, or segmented between employee Years of Service and Recognition / Performance points.

Yes, we offer our own SSO, Ping, SAML, and LDAP.

Research shows that physical gifts make a higher positive impact on your team than gift cards or cash rewards. Physical gifts (and experiences) serve as a constant reminder of your appreciation and gratitude for an individual. Meanwhile, over $1 billion of gift cards go unused every year and cash rewards are often used on everyday expenses and quickly forgotten. Check out our Resources page for more info on why CoreCentive leads the industry in providing the types of gifts that employees want.

No, we drop-ship through our global supply chain, this allows for much greater value and a significant increase in the gift choices available to our clients and their employees.

Yes, employees all have access to a “browse-only” catalog.

We have many reports. The most commonly used reports for Service Awards include: redemption, non-response, item popularity and reports around finances by business unit / division.

All award types can be targeted by user group, department, or hierarchy, and each can have its approval process. We offer single line approval to a manager (either the nominee or nominator), multi-level endorsement, a deemed approver, or committee approval.

All reports are accessible real-time by program coordinators. There are also multiple levels of access. For example, a leader of a certain business unit may be able to only see reports related to employees who fall under them. All of this is managed through a hierarchy process and setup.

There are some exceptions. For example, we have some very large gifts (a refrigerator is a perfect example) that require in home delivery. In this case the shipping company will contact the recipient to set up delivery. There are also rare occurrences of an item being out of stock. In this case, our Customer Care Team will contact the recipient with various options.

Programs fail for various reasons. One of the primary reasons for failure is that If your organization has a very poor budget, the perception of the gift being “cheap” can cast a bad light on your organization. Your employees will question is this all they are worth?  Another main reason that programs fail is due to the “set it and forget it” mentality. Companies or their recognition vendor do not refresh the program in order to stay in line with merchandise trends or changing employee demographics. Finally, if your company does not create a culture of gratitude within the organization, that is on display throughout the whole year, employees are not likely to be impressed by a one-off anniversary gift.

It is important to recognize your employees for their tenure as that in and of itself is an achievement to be admired. When done properly, a well run and effective service award program sends a positive message that loyalty is important. Not only do you recognize tenure, but you illustrate that an employee belongs to your organization.

When a recognition program is designed and set up we provide a comprehensive program training for our customers. These events are also captured with audio and video which is shared with the client as a reference point. We also, from time to time and at the client’s request, conduct online trainings for your employees. These are also recorded and catalogued for further use.

This is generally broken down by a cost per year of service. On average, companies spend about $20 per year of service. Thus, a 10-year service award gift should be around $200. After 1-year of service, service award budgets average $10 to $15. As you approach the 25-year mark, service award program budgets tend to skew higher often reaching more than $25 per year of service as you approach the 35-year mark.

Our reporting features are very robust. The platform allows easy management and tracking through a full set of reporting tools. You can get simple reports like non-response and redemption reports to more complex reports like points-issued reports which will show you how many service award points, recognition points, birthday points, and safety incentive points were awarded. All of these reports can provide information from the corporate level down to the departmental level. Having information presented in this way is particularly important as many times different recognition programs are funded from different departmental budgets.

CoreCentive’s Customer Care Team has access to retrieve a password for every employee. All the recipient needs to do is email or call and they will get their access information very quickly.

CoreCentive was built on a fulfillment model that eliminates the massive overhead costs of a large warehouse that houses merchandise, huge markups on gifts to cover that overhead, and poor ROI of traditional recognition providers who use a warehouse model. We utilize hundreds of suppliers connecting to them through API technology to create a catalogue for each and every client. We have automated communications with these suppliers multiple times a day to ensure inventory of items in your program is accurate. Additionally, this allows us to save our customers money because there is no “freight-in” cost to a warehouse operated by us. When considering or reviewing your current employee recognition program, you should research how much you spend or will spend on shipping and what you are actually paying for each item as it relates to the items retail value.

There are multiple ways to transmit the data. It can be as simple as sending a secure spreadsheet on a timed basis (monthly, quarterly, annually), or you can connect through an API connection to ADP, Workday, TriNet, or others, where data is transmitted automatically.

Traditionally, milestones were set up to recognize employees in 5-year increments. The recent trend, which will eventually become the standard we believe, is in incorporating 1-year and 3-year milestone awards.  This is in direct response to Millenials to a degree, and especially Gen-Z employees who see loyalty and job security as top priorities.  The concept is to capture the employees’ hearts and minds early on. CoreCentive has various solutions for early recognition in addition to just gifts. Additionally, every employee milestone should be recognized, not necessarily rewarded, by their manager. Managers need to be reminded of their employees anniversary so that a timely recognition takes place.

For the most part, all redemptions are done online via our recognition platform. That being said, every customer is unique, and some employees may require a printed brochure and a phone number in order to call in their selection. Regardless of the specific needs of your employee population, we have solutions to make gift selection and ordering easy.

Any item received as incorrect, faulty or damaged may be returned within ten business days of receiving the item. employees can contact our toll-free customer service to arrange for a replacement, or for points to be credited back to their account. We will also at that time arrange for pickup of the item for the return.

If an employee receives a gift that is incorrect or broken or the wrong size or they feel it is not up to standard based on the picture, they can contact customer care and we will facilitate a return / exchange. When an issue occurs months or a significant time period down the road, our customer care team will evaluate the situation and work with the recipient to resolve the issue.

Our Tier 1 response time commitment is within 24 hours of the inquiry. We typically exceed this commitment. Most emails / calls are responded to within 2 hours. Each client is assigned a full team, so if response time is not met, the client can escalate up to and including their Executive Sponsor.

CoreCentive handles any issues with regard to awards. If an employee receives a gift that is damaged, they simply email or call customer care and we handle it from there. We will issue return labels and send out a replacement item or reissue credits for that employee to choose another gift.

A service award is part of a formal program that recognizes an employee that has served a specific period of time in your organization.  It was typical for the first milestone of recognition to be after the accomplishment of 5 years of service, but more and more we see companies starting to recognize employees after 1 year of service.  The service award is traditionally a physical award, and hopefully, public recognition of this accomplishment that allows the employer to thank the employee for his or her service in front of their peers.

Our customer care hours for 8 AM – 6 PM EST. In addition, your direct Customer Care Representative and your Executive Sponsor are available via email, phone or text outside of these hours.

An employee’s anniversary date is essentially their corporate birthday. If you ask 50 employees what their hire date is, 49 will know. It’s essential to educate the manager on how to make that day more meaningful. The more impressions from a manager and corporate leadership that can occur on that special day, the better the engagement level of that employee. There should be emails reminding the manager of an upcoming anniversary. There should be “tidbits” to help them make an effective presentation, there should be emails from executives congratulating the employee, and there should be professional presentation pieces presented to the employee

With different laws on the books in different states on the subject, it is best for an organization to consult with their tax advisor on this topic. In addition this link will provide you with additional information. https://www.thebalancesmb.com/giving-employee-awards-know-the-tax-implications-398965

The answer to this is can be both yes and no. Regardless of the merchandise, you absolutely should have a branded website. The site allows you to express your core values and / or messages about your employees. Branding on your presentation pieces should also be used. This is a great way to associate your corporate identity with the milestone event. As far as the actual gifts themselves, we recommend that you do not brand those items. The reason is that this event is about the employee and what they want. We literally offer millions of gift items that provide choice. It is impossible to brand all of those items.

All of our customer support / online support is inclusive. There is no extra charge.

Every aspect of our customer care is in-house.

Because we communicate daily with our global supply chain, awards may change. If a specific item is no longer available there is a very high likelihood that an equivalent item is. Items that are no longer available will not show up on the site thus avoiding the problem or selecting a gift that is out of inventory. We have hundreds of suppliers and this is an ongoing workflow within our system.

CoreCentive provides all gifts to you at “fair market value”, which translates to retail prices. The same prices you are likely to see if you searched for an item on your own. Gone are the days of marking up gifts by 70% – 150%. When your employee is selecting a gift, it is very likely that they will search the web to see how much an item is worth. Our profits are not generated by gift markup like many of our competitors, but instead, through a transparent program fee that saves you thousands of dollars.

CoreCentive is truly a global company. We currently deliver gifts to over 150 countries and in 17 languages including English, Spanish, German, French, Japanese, Chinese, Vietnamese, Arabic, Portuguese, Russian, Polish, Dutch, Romanian and more.

Employees have many needs and wants. Everything one needs today is at their fingertips via the web. Ask yourself, why should service awards be any different? There is no such thing as too much to choose from. Some employees like to camp, fish or hunt, some like to play sports, some love jewellery, some want kitchen appliances and gadgets. Others like to barbeque, some want to decorate their house, and some may have had a recent child baby or a grandchild and so on.  Give them the choice they need and deserve. Choice leads to happiness and makes their special milestone occasion all that more memorable.

In today’s world of work, the workforce is loaded with millennials who will have up to 10 jobs in their lifetime. Early recognition, meaning Day 1 or onboarding, 1-year, and 3-year recognition is crucial in capturing your employee’s heart and mind from the onset of their career with your company.

Employee service awards are the foundation of an organization’s recognition program. It is the one program where every employee, from the CEO to the mailroom clerk, is treated the same.  Through research done at the O.C. Tanner Institute, employee service award programs also improve employee retention an average of 3 years longer when their company has an effective program in place.

Typically a gift is shipped within 5-7 days of the order being placed. Employees are also provided communications confirming order receipt as well as shipping and tracking information.

Implementation actually starts before the deal is finalized. During the final stages of the sales process, the Implementation Team Lead is incorporated so they get a full understanding of the clients goals and objectives. Once the contract is signed, their is an initial discovery call where things like data, look and feel, workflows and timelines are discussed. From there the site is designed and presented to the client for discussion. From there all changes are made followed by approval and a test launch. From their we go live.

With the workforce chock-full of millennials, your program needs to represent them. You should deploy programs with an incredibly vast gift selection, experiential offerings, or donating to charities or other social causes.

We have 250,000+ merchandise items in our award gallery aranged through 24 categories and subcategories. They are updated and researched daily. We offer a large variety of rewards, allowing each recipient to determine what type of reward is most meaningful to them. CoreCentive employs a full-time Procurement Manager. The Procurement Manager supports the Customer Care Team and plays a key role in the provision of a broad range of rewards, as well as facilitating the customer care experience.

CoreCentive has multiple platforms to deliver a service award program. With our Enterprise solution, shipping and tax are included in the price of the gifts. For our Platform solution, shipping and tax are additional fees. The cost is simply passed on to you and not marked-up. Many providers add extra fees like “handling” fees, all of which function as a profit center to them. We do not have these additional fees.

Part of our “secret sauce” is our hierarchy editor. This system function breaks down your entire organization into your specific corporate hierarchy. We build this for you as part of the setup process. It is an ongoing process so as your hierarchy changes, the changes in our platform occur automatically. The hierarchy is used for many functions such as: look and feel by business unit or country, language, reporting, communications, surveys and more.

We have multiple presentation tools and scenarios that are flexible and comprehensive. We can provide a program that is purely electronic with reminder emails to the manager and congratulatory emails to the employee from the CEO or other executives. In addition, we have physical presentation pieces, from simple to elaborate that can be given to your employee at their recognition moment.

We don’t stock inventory. Our solution is a global supply chain comprised of tier 1 suppliers who transmit updated inventory lists four times a day that removes any out of inventory items or obsolete merchandise. This eliminates both of those issues completely.

We provide multiple levels of customer support from first line customer care to a full escalation process.

There is a significant difference between how CoreCentive prices our awards vs. most vendors who provide Service Award programs. Typically, as a customer, you will have a dedicated price for “X” product over the term of the contract or for the year. The reason is that their model is broke. Many vendors purchase inventory and store those items in their warehouse. They have a set price. However, in reality, prices change all the time. As product models age, as in televisions, they typically drop in price. Because CoreCentive has daily, automated communication with our supply chain, we change/drop the cost as the price decreases for us. For example, a TV may fall into a 20-year gift selection. That model TV may drop in price on any given day. Once that occurs, our system is notified, and the price to you is instantly dropped. That particular TV model may appear now in the 15-year level.

Our global reward system can fulfill gifts in over 150 countries with in-country delivery. This process/system allows gifts to be fulfilled within the employee’s country and eliminates high duties and taxes.

Our global reward system builds custom catalogues by country. The brands are gifts meet cultural requirements and are appropriate based on cultural norms. For electrical items the electrical aspects are appropriate for that country.

Language considerations touch many aspects of a recognition program. Our platform supports 17 different languages and growing. Additionally, each employee has the ability to change languages within the platform. Perfect for multilingual workplaces. With regards to presentation pieces and electronic communications, we ask our clients to provide the appropriate translations and we will transpose those into all communication and presentation aspects of the program.

All of our platforms are built using responsive design ( https://en.wikipedia.org/wiki/Responsive_web_design ) and work on all devices and operating systems. The big advantage of responsive design versus utilizing a dedicated mobile app is that regardless of the device, the technology responds to the screen size of your device thus the user experience remains the same regardless. Our platforms do function like an app with notifications and updates.

Yes, points can be 100% accumulative across different program types, or segmented between employee Years of Service and Recognition / Performance points.

Yes, we offer our own SSO, Ping, SAML, and LDAP.

The answer could be yes or no. If you have the proper budget and process to implement and run a program, then absolutely. A good program will do a ton of good. If you are not going to do it right with a proper budget, then the answer is no. If you have a very poor budget, you should ask yourself if doing a program is worth it at all. Will the program actually de-motivate an employee? In our experience, we say yes it will.

Research shows that physical gifts make a higher positive impact on your team than gift cards or cash rewards. Physical gifts (and experiences) serve as a constant reminder of your appreciation and gratitude for an individual. Meanwhile, over $1 billion of gift cards go unused every year and cash rewards are often used on everyday expenses and quickly forgotten. Check out our Resources page for more info on why CoreCentive leads the industry in providing the types of gifts that employees want.

No, we drop-ship through our global supply chain, this allows for much greater value and a significant increase in the gift choices available to our clients and their employees.

Yes, employees all have access to a “browse-only” catalog.

We have many reports. The most commonly used reports for Service Awards include: redemption, non-response, item popularity and reports around finances by business unit / division.

Yes! Service Awards are the foundation of your organization’s recognition strategy. Through the use of a single platform, we make it easy to implement and administer various related recognition programs. Our technologies are designed so they can scale to additional recognition programs such as nominations, peer-to-peer, social, safety, sales incentives and more. It’s the 21st century, there is no need for disparate systems anymore.

As a client, your budget is your budget. Things happen every day in a business that may require you to allocate dollars elsewhere in the company. We can change or modify your budget levels at any milestone(s) on the fly. We can re-work your entire program from a gift / budget perspective in one day.

The short answer is yes. You can add branded items or other specific items that you desire into the catalog. You can also customize brands within the catalog or eliminate specific gift categories, such as alcohol-related items or weapons such as knives.

Yes! This is a unique aspect of our technological capabilities in our service award program. We can set levels for each milestone based on your budget, and employees can pick one gift within the assigned budget or we also have the ability to issue “points” based on your budget. For example, if your budget at 10 years is $240, the employee will be issued 240 points and your employees can browse the entire online catalog and select multiple gifts until they hit the 240 point threshold. Additionally, you have an option to add PayPal where employees can pick a gift that exceeds their point total by checking out and paying the extra amount on their credit card via PayPal. A PayPal account is NOT needed. This is typically reserved for points-based incentive programs, but you can have this functionality as part of your employee service award program.

All reports are accessible real-time by program coordinators. There are also multiple levels of access. For example, a leader of a certain business unit may be able to only see reports related to employees who fall under them. All of this is managed through a hierarchy process and setup.

There are some exceptions. For example, we have some very large gifts (a refrigerator is a perfect example) that require in home delivery. In this case the shipping company will contact the recipient to set up delivery. There are also rare occurrences of an item being out of stock. In this case, our Customer Care Team will contact the recipient with various options.

Whereas most of our clients access the catalog of gifts via our online system, this is completely up to you and your employees’ needs. We have the ability to insert a brochure in the employee presentation packet. Along with the brochure is an order form that will direct your employee to a website to ensure that they can view the most up to date gift selection should they have internet access. Brochures provided in a packet do have a cost of $4.00 per packet.

With our Points Based Recognition platform residing in the cloud, your employees have access to your organization’s gift catalog – allowing them to browse and shop in their free time. With millions of items in our catalog, there is certainly a lot for your people to choose from. But don’t worry about them browsing while at work. Our Points Based Recognition platform uses A.I. (Artificial Intelligence) to learn your employee’s behaviors, their likes, wants and needs and makes recommendations over time, making the shopping experience significantly enhanced.

When a recognition program is designed and set up we provide a comprehensive program training for our customers. These events are also captured with audio and video which is shared with the client as a reference point. We also, from time to time and at the client’s request, conduct online trainings for your employees. These are also recorded and catalogued for further use.

Here is an overview of the real-time reports available. Reports can be pulled based on hierarchy, roles, date ranges as well as an array of field options pertinent to your organization and the stakeholders. Users with access to reports are limited to the data that they have been granted access to, again based on hierarchal segments or data sets and rules. We also offer the ability to create custom reports based on specific or unique client requirements. These reports can offer a specific delivery mechanic (SFTP/Email), as well as a delivery schedule. Below please find a detailed description of the reports available with the platform:

• • Points redeemed

• • Points awarded

• • When employee became inactive in the system

• • Point Issuance

• • Review the points issued to program members

• • Point value

• • Date and time of the issuance

• • Memo detailing the award category, award, and the personalized note

• • Option to group points by member

• • Date and time, and Memo information not presented in grouped results

• • Award Issuance

• • Status of the nomination, the associated date, and the submission date

• • Who created the nomination

• • The recipient of the nomination

• • Award details, including the award category, award, description of the achievement, and personalized message

• • Point Redemption

• • Review the Points redeemed by program members

• • Point Value

• • Reward and quantity redeemed

• • Date and time of the redemption

• • Reports also include credits as a result of canceled orders and returns

• • Review all activities completed by program members

• • Activity Name

• • Points awarded

• • Date of completion

• • Review the Points redeemed by program members but without the reward and quantity details

• • Point Value

• • Date and time of the redemption

• • Reports also include credits as a result of canceled orders and returns

• • Calculate the anticipated service awards that will be issued within the specified time frame

• • Member name and department details

• • Service Award grouping

• • Employee type (full-time vs. part-time)

• • Length of service associated with awards

• • Point value

• • Hire Date and Issuance Date

• • Who triggered the event

• • Who was the event triggered for

• • Member or Admin site action

• • Details associated with the action, including a description

• • Review all course activity, or just course completions for members

• • Course Name

• • Completion status

• • Start and Completion dates

• • The duration taken to complete course

• • Points awarded for completion

• • Review member certification activity

• • Certification name

• • First start date

• • Completion status

• • Points awarded for achieving the certification

• • Points awarded for completing the courses

• • Total points earned for the certification

• • Submission History

• • Review metric submission history

• • Date of submission

• • Member and department

• • Sale Date

• • Item Name

• • Quantity

• • Status and Status Date

Here is an overview of the real-time reports available.  Reports can be pulled based on hierarchy, roles, date ranges as well as an array of field options pertinent to your organization and the stakeholders. Users with access to reports are limited to the data that they have been granted access to, again based on hierarchal segments, or data sets and rules.  We also offer the ability to create custom reports based on specific or unique client requirements. These reports can offer a specific delivery mechanic (SFTP/Email), as well as a delivery schedule. Below please find a detailed description of the reports available with the platform:n

n
• n
  n
  • Review the following information for all, active and/or inactive members

  n

  • Points redeemed

  n

  • Points awarded

  n

  • When they last accessed the program (last logon)

  n

  • When they became inactive in the system (Deleted on)

  n

  • Point Issuance

  n

  • Review the points issued to program members

  n

  • Point value

  n

  • Date and time of the issuance

  n

  • Memo detailing the award category, award, and the personalized note

  n

  • Option to group points by member

  n

  • Date and time, and Memo information not presented in grouped results

  n

  n

n

nAward Issuancen

n
• n
  n
  • Review the following information for all Pending, approved and denied award nominations

  n

  • Status of the nomination, the associated date, and the submission date

  n

  • Who created the nomination

  n

  • The recipient of the nomination

  n

  • Award details including the award category, award, description of the achievement and personalized message

  n

  n

n

nPoint Redemptionn

n
• n
  n
  • Review the Points redeemed by program members

  n

  • Point Value

  n

  • Reward and quantity redeemed

  n

  • Date and time of the redemption

  n

  • Reports also include credits as a result of canceled orders and returns

  n

  n

n

nActivity Completionn

n
• n
  n
  • Review all activities completed by program members

  n

  • Activity Name

  n

  • Points awarded

  n

  • Date of completion

  n

  n

n

nRedemption Activityn

n
• n
  n
  • Review the Points redeemed by program members but without the reward and quantity details

  n

  • Point Value

  n

  • Date and time of the redemption

  n

  • Reports also include credits as a result of canceled orders and returns

  n

  n

n

nService Award Calculatorn

n
• n
  n
  • Calculate the anticipated service awards that will be issued within the specified time frame

  n

  • Member name and department details

  n

  • Service Award grouping

  n

  • Employee type (full-time vs. part-time)

  n

  • Length of service associated with awards

  n

  • Point value

  n

  • Hire Date and Issuance Date

  n

  n

n

nEvent Lognn

n
• n
  n
  • Review the login successes, failures and logout actions of members

  n

  • Who triggered the event

  n

  • Who was the event triggered for

  n

  • Member or Admin site action

  n

  • Details associated with the action, including a description

  n

  n

n

nCourse Activityn

n
• n
  n
  • Review all course activity, or just course completions for members

  n

  • Course Name

  n

  • Completion status

  n

  • Start and Completion dates

  n

  • Duration taken to complete course

  n

  • Points awarded for completion

  n

  n

n

nCertification Activityn

n
• n
  n
  • Review member certification activity

  n

  • Certification name

  n

  • First start date

  n

  • Completion status

  n

  • Points awarded for achieving the certification

  n

  • Points awarded for completing the courses

  n

  • Total points earned for the certification

  n

  n

n

nMetric Submission Historyn

n
• n
  n
  • Review metric submission history

  n

  • Date of submission

  n

  • Member and department

  n

  • Sale Date

  n

  • Item Name

  n

  • Quantity

  n

  • Status and Status Date

  n

  n

n

There are a number of reports that are available in real-time to Administrators that will show redeemed, and unredeemed, or issued points.

CoreCentive was built on a fulfillment model that eliminates the massive overhead costs of a large warehouse that houses merchandise, huge markups on gifts to cover that overhead, and poor ROI of traditional recognition providers who use a warehouse model. We utilize hundreds of suppliers connecting to them through API technology to create a catalogue for each and every client. We have automated communications with these suppliers multiple times a day to ensure inventory of items in your program is accurate. Additionally, this allows us to save our customers money because there is no “freight-in” cost to a warehouse operated by us. When considering or reviewing your current employee recognition program, you should research how much you spend or will spend on shipping and what you are actually paying for each item as it relates to the items retail value.

Communications play a very important role in driving engagement, as well as a success within a program. Many programs fail to reach their full potential because the awareness of program benefits is implied and not communicated clearly to participants. General information about the program, how to participate, eligibility, member data, achievements, or even information about new products and services you are offering all relate to drawing a user back to the program to participate and drive the specific behaviors desired. Our fully integrated communications provide clients with the ability to:

• Post web-based news articles
• Distribute e-mail-based news communications
• Send out automated Welcome Letters to new program members
• Deliver specific communications through the Hierarchy Editor
• Set article publishing/expiry dates in advance
• Manage communications centrally through the Super Administrator or locally by access groups and/or specific individuals
• Use of an integrated HTML site editor to manage site content

Any item received as incorrect, faulty or damaged may be returned within ten business days of receiving the item. employees can contact our toll-free customer service to arrange for a replacement, or for points to be credited back to their account. We will also at that time arrange for pickup of the item for the return.

If an employee receives a gift that is incorrect or broken or the wrong size or they feel it is not up to standard based on the picture, they can contact customer care and we will facilitate a return / exchange. When an issue occurs months or a significant time period down the road, our customer care team will evaluate the situation and work with the recipient to resolve the issue.

Our Tier 1 response time commitment is within 24 hours of the inquiry. We typically exceed this commitment. Most emails / calls are responded to within 2 hours. Each client is assigned a full team, so if response time is not met, the client can escalate up to and including their Executive Sponsor.

CoreCentive handles any issues with regard to awards. If an employee receives a gift that is damaged, they simply email or call customer care and we handle it from there. We will issue return labels and send out a replacement item or reissue credits for that employee to choose another gift.

Our customer care hours for 8 AM – 6 PM EST. In addition, your direct Customer Care Representative and your Executive Sponsor are available via email, phone or text outside of these hours.

You can determine any point to dollar ratio you wish. Our platforms are flexible in handling any ratio of dollars to points.

All of our customer support / online support is inclusive. There is no extra charge.

Every aspect of our customer care is in-house.

Yes, we offer a fully integrated PayPal option to allow users with, or without a credit card to participate in the top-up program. The amount is based on the client’s requirements.

Because we communicate daily with our global supply chain, awards may change. If a specific item is no longer available there is a very high likelihood that an equivalent item is. Items that are no longer available will not show up on the site thus avoiding the problem or selecting a gift that is out of inventory. We have hundreds of suppliers and this is an ongoing workflow within our system.

Implementation actually starts before the deal is finalized. During the final stages of the sales process, the Implementation Team Lead is incorporated so they get a full understanding of the clients goals and objectives. Once the contract is signed, their is an initial discovery call where things like data, look and feel, workflows and timelines are discussed. From there the site is designed and presented to the client for discussion. From there all changes are made followed by approval and a test launch. From their we go live.

Glad you asked! You can use a points-based recognition platform to recognize and issue points to your employees online, in-person or on-the-spot for reasons that align with your company culture, core values and behaviors you want to motivate and recognize. Your employees can then redeem their points in our extensive global rewards catalog, which features the latest and trendiest merchandise items, gift cards, event tickets, travel experiences and so much more!

We have 250,000+ merchandise items in our award gallery aranged through 24 categories and subcategories. They are updated and researched daily. We offer a large variety of rewards, allowing each recipient to determine what type of reward is most meaningful to them. CoreCentive employs a full-time Procurement Manager. The Procurement Manager supports the Customer Care Team and plays a key role in the provision of a broad range of rewards, as well as facilitating the customer care experience.

We provide multiple levels of customer support from first line customer care to a full escalation process.

Our global reward system builds custom catalogues by country. The brands are gifts meet cultural requirements and are appropriate based on cultural norms. For electrical items the electrical aspects are appropriate for that country.

Yes, points can be 100% accumulative across different program types, or segmented between employee Years of Service and Recognition / Performance points.

Yes, we offer our own SSO, Ping, SAML, and LDAP.

Our platforms offer our unique Nomination Wizard tool. Not only will it help determine the appropriate value of an award, but both award type and value can also be defined by having the user answer a few multiple-choice questions. We use a weighting scale in the back end to select the appropriate award and award value based on the user’s answers.

No, we drop-ship through our global supply chain, this allows for much greater value and a significant increase in the gift choices available to our clients and their employees.

Yes, employees all have access to a “browse-only” catalog.

Not at all! Points Based Recognition is made to work with any recognition budget – big or small. You can give out points in any amount, at any time, which allows you the freedom and flexibility to manage your recognition and initiatives budget on the terms that you and other business units dictate. 90% of our clients have their points billed on redemption vs. issuances.  What that means is you do not pay for anything until the points are redeemed.

We have many reports. The most commonly used reports for Service Awards include: redemption, non-response, item popularity and reports around finances by business unit / division.

All award types can be targeted by user group, department, or hierarchy, and each can have its approval process. We offer single line approval to a manager (either the nominee or nominator), multi-level endorsement, a deemed approver, or committee approval.

Our points-based recognition platform was made to support your program, so it offers a variety of ways for you to personalize your company values. You can personalize the platform with company branding, i.e., image, logo, welcome message, and unique domain name. You can have pulse surveys to gauge the mood of your workforce, there are social walls to drive your cultures and values, and there is a robust reporting center to share and provide feedback on all things important to your organization.

All reports are accessible real-time by program coordinators. There are also multiple levels of access. For example, a leader of a certain business unit may be able to only see reports related to employees who fall under them. All of this is managed through a hierarchy process and setup.

There are some exceptions. For example, we have some very large gifts (a refrigerator is a perfect example) that require in home delivery. In this case the shipping company will contact the recipient to set up delivery. There are also rare occurrences of an item being out of stock. In this case, our Customer Care Team will contact the recipient with various options.

Points Based Recognition platform is meant to be flexible with all our clients needs so that the platform can support companies of any size. Our typical clients range from 500 to 25,000 employees.

We can talk about “trophy value” but the point that not many talk about is that if your people want to earn more cash you already have that program in place… it’s a commission plan. Using cash just creates a shortcut to get to the same income.

The most inclusive format is an “everybody earns” format based on individual history or bracketed levels. This format allows every single salesperson to earn in proportion to their contribution and there are no barriers other than their own effort.

It was a very specific situation but one of the most creative is a levels program. But instead of just seeing where sales reps ended up, the reps were asked to choose the level they were shooting for. The trick was that regardless of final sales, they could not move up a level AND they could not slip back more than one level or they earned nothing. The sales manager was amazed by how many chose levels higher than the manager would have assigned them AND most hit their goal!

When a recognition program is designed and set up we provide a comprehensive program training for our customers. These events are also captured with audio and video which is shared with the client as a reference point. We also, from time to time and at the client’s request, conduct online trainings for your employees. These are also recorded and catalogued for further use.

CoreCentive was built on a fulfillment model that eliminates the massive overhead costs of a large warehouse that houses merchandise, huge markups on gifts to cover that overhead, and poor ROI of traditional recognition providers who use a warehouse model. We utilize hundreds of suppliers connecting to them through API technology to create a catalogue for each and every client. We have automated communications with these suppliers multiple times a day to ensure inventory of items in your program is accurate. Additionally, this allows us to save our customers money because there is no “freight-in” cost to a warehouse operated by us. When considering or reviewing your current employee recognition program, you should research how much you spend or will spend on shipping and what you are actually paying for each item as it relates to the items retail value.

If an employee receives a gift that is incorrect or broken or the wrong size or they feel it is not up to standard based on the picture, they can contact customer care and we will facilitate a return / exchange. When an issue occurs months or a significant time period down the road, our customer care team will evaluate the situation and work with the recipient to resolve the issue.

Our Tier 1 response time commitment is within 24 hours of the inquiry. We typically exceed this commitment. Most emails / calls are responded to within 2 hours. Each client is assigned a full team, so if response time is not met, the client can escalate up to and including their Executive Sponsor.

If the program has a primary purpose to focus on the top reps and earning their loyalty, these programs can be very effective. By their nature, they are very expensive per participant, but they can be extremely memorable.

It will depend on what goal the program is aligned with. It also depends on the value of a program that runs continuously during peak and slow months/quarters of the year. But when designed well, year-long programs can support various goals all year.

CoreCentive handles any issues with regard to awards. If an employee receives a gift that is damaged, they simply email or call customer care and we handle it from there. We will issue return labels and send out a replacement item or reissue credits for that employee to choose another gift.

Our solution provides literally millions of choices including merchandise, gift cards, digital content, travel, experiential, sports and concert tickets and more. Our goal will be to frame out earning potential and keep the selection attainable.

Be absolutely sure that the program goals do not conflict with your performance goals that are necessary for them to hit their numbers. They are already juggling a mix of priorities so the program should offer more support and motivation to perform against core priorities first and foremost.

This will depend on a variety of baseline data. Are sales currently flat, rising, dropping? Is the product well established or new? How is it positioned against the competition? Generally, we want to move you beyond your current sales goal OR the program is an insurance policy to get you there.

Our customer care hours for 8 AM – 6 PM EST. In addition, your direct Customer Care Representative and your Executive Sponsor are available via email, phone or text outside of these hours.

Similar to the FedEx Cup in golf, where they use the normal tournament stats to feed an overlay, we can look at subcategories of your individual sales rep performance that can feed bonus opportunities. But again, this needs to be carefully designed to not draw attention away from your most important performance goals.

I always recommend to include the “steps to the sale”. The important parts of your sales process that feed the pipeline are just as important as the final deal because without a full pipeline there is nothing to close. So training, appointments, proposals and more can all be worked into the program with limited and appropriate value for each.

It all depends on how much that limits the % of earning participants. The larger the % of winners, using tiered awards, the more effective it can be. On the negative side, if the format is a very straightforward total of $ or units sold and focuses on less than 10% of the team, it automatically excludes the majority of the sales team.

Our platform uses responsive design which allows full-function access from any device all the way down to a smartphone. The functionality of the desktop browser is present no matter what device.

All of our customer support / online support is inclusive. There is no extra charge.

Every aspect of our customer care is in-house.

In the case of a very complex product or service, where the technical team has a material influence on the final decision to purchase, this can be a very valuable “team sale” earning opportunity. The key will be the history of this being a very cooperative and well-coordinated sales process. Is it consistent or only on certain sales? Is it the same across the country? Same for all reps?

This question is most often coming from finance and the issue of an accumulating liability in banked points. If that is the issue, we often recommend rolling over no more than 10% of points. If this is a strategic question, while rolling over can result in reps aiming for very exciting high-value awards, if reps are not redeeming for awards each year, the “Trophy” value is not being realized since there is no great new set of golf clubs in their bag or new grill on the back deck.

This will depend on what volume that 3 or 4 month period represents for the yearly volume and if the associated earning opportunity will be meaningful to your team. This needs to be discussed based on the specifics of your sales year.

For an internal sales team that works only for you, the historical budget ranges are 2% to 4% of average yearly compensation, not including above and beyond bonuses. But that amount will shift depending on profitability, average sale size, and other factors.

Because we communicate daily with our global supply chain, awards may change. If a specific item is no longer available there is a very high likelihood that an equivalent item is. Items that are no longer available will not show up on the site thus avoiding the problem or selecting a gift that is out of inventory. We have hundreds of suppliers and this is an ongoing workflow within our system.

Implementation actually starts before the deal is finalized. During the final stages of the sales process, the Implementation Team Lead is incorporated so they get a full understanding of the clients goals and objectives. Once the contract is signed, their is an initial discovery call where things like data, look and feel, workflows and timelines are discussed. From there the site is designed and presented to the client for discussion. From there all changes are made followed by approval and a test launch. From their we go live.

We have 250,000+ merchandise items in our award gallery aranged through 24 categories and subcategories. They are updated and researched daily. We offer a large variety of rewards, allowing each recipient to determine what type of reward is most meaningful to them. CoreCentive employs a full-time Procurement Manager. The Procurement Manager supports the Customer Care Team and plays a key role in the provision of a broad range of rewards, as well as facilitating the customer care experience.

We provide multiple levels of customer support from first line customer care to a full escalation process.

Our global reward system builds custom catalogues by country. The brands are gifts meet cultural requirements and are appropriate based on cultural norms. For electrical items the electrical aspects are appropriate for that country.

I can hand any one of your reps a check for $1,000 and come back in 6 months and ask them about it. First, they will say “what $1,000?” Then they will vaguely remember paying bills or something. I give that rep a new set of Titleist Golf Clubs and I can come back in 3 years and they will still remember it.

Yes, employees all have access to a “browse-only” catalog.

We have many reports. The most commonly used reports for Service Awards include: redemption, non-response, item popularity and reports around finances by business unit / division.

Yes, the way our platform is set up, we can either have a single umbrella program, or unique offers by division or product group. This comes into play when the sales volume range is quite broad between groups or the product/service is at a very different point in the life cycle.

Cross-sell, up-sell, cleaning out old inventory, pushing new offers, team selling and more. We would need to look at your entire revenue stream from sales and see what makes sense.

All reports are accessible real-time by program coordinators. There are also multiple levels of access. For example, a leader of a certain business unit may be able to only see reports related to employees who fall under them. All of this is managed through a hierarchy process and setup.

There are some exceptions. For example, we have some very large gifts (a refrigerator is a perfect example) that require in home delivery. In this case the shipping company will contact the recipient to set up delivery. There are also rare occurrences of an item being out of stock. In this case, our Customer Care Team will contact the recipient with various options.